Align staffing, AI forecasting, and real-time performance management to reduce costs, protect service levels, and improve agent experience. Contact centers face mounting pressure from every angle.

Voice has outlived every prediction of its decline. When something matters, people call. They call when money is involved. They call when timelines are tight. They call when stakes are high. At the ...

AIR Pro can recognize intent, authenticate customers, and execute multi-step actions autonomously. With real-time multilingual switching, AIR Pro eliminates friction for customers who move between ...

Discover how unified communications, voice-first AI, and real-time data integration help banks deliver seamless customer experiences while reducing cost and risk. Banking customers expect instant, ...

How modern platforms unify communication, AI, and global teamwork. Enterprises today operate across an increasingly complex collaboration landscape, relying on dozens of tools to communicate, share ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced it is integrating OpenAI to advance enterprise-grade voice AI.

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced an agentic voice AI suite that includes AI Receptionist (AIR), ...

“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

The global VoIP market is projected to grow from over $145 billion in 2024 to over $326 billion by 2032. This means more businesses are making the transition to Voice over Internet Protocol (VoIP).

Bring world-class customer experiences and RingCentral’s best-of-breed telephony into Microsoft Teams. Learn More Welcome to RingCentral’s AI hub, your destination for cutting-edge insights and ...

Dropped calls, choppy audio, a device that doesn’t ring—there are lots of issues that can affect VoIP phone systems. To maintain maximum uptime and perfect call quality, you need to know the basics of ...

The lines between UCaaS and CCaaS have been coming closer for several years now, and RingCentral has been at the forefront of this. RingCentral is a leader in the Gartner Magic Quadrant for Unified ...