From self-service to sentiment analysis, this guide covers the benefits, challenges and top platforms in contact center ...

As much as agentic AI promises to make our lives easier, delegating tasks and errands is certainly not new. Even in our ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.