SaaS companies are racing to ship AI features while churn quietly rises. Why retention is slipping, and what most teams fail to monitor?

The global capabilities centre will be used to spearhead global product development Zendesk has inaugurated its new ...

Rising adoption reflects a structural shift in how growing businesses are building customer service for speed, clarity, ...

Zendesk spam campaign persists despite new safety features Attackers abuse support ticket confirmations to flood inboxes with strange, non-malicious emails Suspected DoS attack overwhelms Zendesk ...

A fresh wave of spam is hitting inboxes worldwide, with users reporting that they are once again being bombarded by automated emails generated through companies' unsecured Zendesk support systems.

Operations and transformation leader will speed up Zendesk's shift to becoming an AI-first company and improve teamwork across departments to better serve customers SAN FRANCISCO, Feb. 3, 2026 ...

There was nothing inherently alluring about the topic in artist Ben Shahn’s hands when, in 1940, he won a commission he called the “most important job that I could want.” It was the most Washington of ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims reporting receiving hundreds of emails with strange and sometimes alarming ...

Adds generative AI enterprise search, permission-based RAG, and deep channel integrations to accelerate time to value for internal support SAN FRANCISCO, Dec. 18, 2025 /PRNewswire/ -- Today, Zendesk ...

The White House, without input from the General Services Administration, is considering the demolition of four federal buildings across Washington, D.C., according to a sworn declaration submitted by ...

The buildings in question — many of which feature architectural styles that don’t fit Trump’s stated preferences — include the Robert C. Weaver Building, which serves as headquarters of the Department ...

The Merchant Building, the tallest downtown Columbus building in three decades, has reached its full height of 350 feet. This 32-story mixed-use development will feature a hotel, residential units, ...