Customers today expect brands to respond to customer service tickets within an hour, which can be a challenge. Creating incredible customer support experiences is challenging today. Your customers are ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Is the call center focused on delivering great customer experiences or reducing costs? If the call center's primary focus is reducing costs and not providing great customer service, creating a service ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

Chances are, if you’re interviewing for a position in customer service—whether as a customer service rep or another service role—you’ll be asked to define good customer service or to describe what ...