BATON ROUGE, La. (Louisiana First) — People in Louisiana will need to use a new customer service number to contact the state Department of Children and Family Services (DCFS). Launching on April 15, ...

UPDATE: DCFS has issued a correction on this press release, stating the number will be in service on April 15, 2026. Baton Rouge, La. — The Louisiana Department of Children and Family Services (DCFS) ...

EIGHT. AND A PENNSYLVANIA REPRESENTATIVE IS SOUNDING THE ALARM AFTER A CONVERSATION HE HAD WITH AMTRAK’S PRESIDENT. SO REPRESENTATIVE BRENDAN BOYLE OF PENNSYLVANIA’S SECOND DISTRICT SAYS THE KEYSTONE ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

The phone lines are open at Burger King headquarters. The fast-food chain is trying to turn its long-time fans into first-time callers by handing out the company president’s phone number. Tom Curtis, ...

Amtrak has announced that its Keystone Service has been cancelled until 10 a.m. on Monday. The Keystone Service is a 195-mile regional passenger train service that operates between the Harrisburg ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

The smartphone has become the center of digital life. Every journey, from shopping to issue troubleshooting to entertainment, increasingly begins and ends on our mobile devices. For brands, this shift ...

When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...