About ContactPoint 360 ContactPoint 360 is a privately held AI-operated customer experience company founded in 2007.

ServiceNow's EMEA customers - spanning government, manufacturing, retail and energy - share how they are moving AI and ...

Salesforce stock climbed after the software maker said it will disclose more granular data about revenue from AI products in quarterly earnings.

Valoir's new research report finds leading organisations are facing up to a long-standing challenge - and some are getting closer to finding the elusive CX grail... Some 87% of contact center leaders ...

Abrigo, a leading provider of compliance, credit risk, lending, and data and analytics solutions for U.S. financial institutions, has acquired 360 View, an industry leader in banking CRM, marketing ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Salesforce paid $8 billion for ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...

Salesforce is expanding its Data 360 portfolio, integrating with Informatica to enhance the quality of core business data and enrich MuleSoft with real-time signals. Officials said the collaboration ...

Salesforce is integrating its Data360 platform with Informatica to improve the quality and clarity of core business data, and MuleSoft to enrich it with operational signals. Together, Data 360, ...

Klarna initially estimated that 288,000 customer logins could be exposed due to a security issue. It also said in internal messages that it could have cost the company $41 million. Klarna said it has ...