EL PASO, Texas (AP) — The calls to 911 poured in from staff at Camp East Montana in Texas, the nation’s largest U.S. Immigration and Customs Enforcement detention facility, at a rate of nearly one a ...

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team ...

Q3 2026 Earnings Call March 4, 2026 7:00 PM ESTCompany ParticipantsEric Schmiedchen - Head of Investor RelationsAlfred Felder ...

Carr says the FCC will vote on reforms to encourage companies to bring call centers to the US this month, as well as look into a proposal that would “require call takers to be proficient in American ...

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

On this episode of Build Mode, David Park joins Isabelle Johannessen to discuss how he and his team are intentionally iterating, fundraising, and scaling Narada.

Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate’s approach aims to deliver ...

Android users can now personalize their call screen with a new Calling Card feature in the Google Phone app. Here is a guide to setting it up and customizing how your contacts appear.

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Immigration attorneys and families report restricted communication with loved ones detained at Diamondback Facility in ...

Yakima County officials are working on a plan to put a permanent Emergency Operations Center, crime lab, consolidated dispatch services and a real-time information center under the same roof.

Service requests around trash — from missed trash pickups to busted Herbies — top the list of 311 calls in 2025.