Gov. Andy Beshear signed emergency legislation last week giving utilities the flexibility to spread big increases in fuel surcharges across several billing cycles. Appalachian-based Kentucky Power ...

Across customer-facing jobs, workers regularly face the same frustrating behaviors, from entitlement to basic courtesy lapses. Others ignore instructions, overshare on calls, mishandle merchandise, or ...

A Walgreens employee thought she was getting a quick bathroom break. Instead, a customer followed her inside and started asking pharmacy questions from outside the stall. What happened next has ...

A car salesman with 43 years of experience recently revealed three questions on TikTok that he says dealers don’t want their customers to ask. Based on the comments on the video, his advice seems to ...

Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves. To help provide some relief to those affected, we are giving customers a $20 account credit ...

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Interviewing loved ones brings you closer and offers a window into the past. Credit...Iryna Korshak Supported by By Dana G. Smith My favorite aunt, Bea, died over the summer. She wore frosty pink ...

MIDDLETOWN, Pa. — The Pennsylvania Turnpike Commission on Monday introduced Miles, a new AI-powered virtual assistant available on its website. The free chatbot offers quick, accurate answers to ...

When managing a fleet of trucks, trailers, or heavy equipment, keeping your vehicles operational and compliant is not optional. You need a service provider who can ensure your fleet remains safe, ...

Isn’t it crazy when a boss decides to ruin his own company with unnecessary policies? This guy shares how his boss introduced the most bizarre policy and made things worse for his store! Check out the ...