In today’s competitive home services market, plumbing companies face increasing demands for continuous customer support.

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

As stakeholder expectations grow and organizational life becomes more complex—especially with remote work, social ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Lt. Cmdr. Melissa de Vera first worked for the Indian Health Service as an administrative assistant at a health clinic. Now, she’s helping to distribute $3.5 billion in funding from the 2021 ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. The fall shopping season is upon ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. If you're calling Walmart's 1-800 ...