Panera Bread confirms cybersecurity incident exposing customer contact information as class-action lawsuits are filed and ...

President Trump touted his efforts to lower prescription drug costs during his State of the Union address Tuesday, and ...

The Japanese sex toy maker said a hacker broke into an employee's inbox and stole customer names, email addresses, and ...

Hacker group ShinyHunters has posted stolen Odido customer data online for the third day in a row. The earlier batch of stolen customer data from Dutch telecom company Odido has revealed highly ...

When it comes to customer experience, in response to friction, the companies that stand out add humanity to create emotional connection.

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

GM has released a new Service Bulletin to address customer reports of a shimmy, shake or wobble condition affecting the ...

Undertake name verification at the customer onboarding stage with technology that can analyse, format and gauge name accuracy. These tools must highlight names that are fake or bogus, with ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to ...

The fast-food chain wants to hear from customers directly.

There's no award for being first to adopt a new AI model—and no reward for an expensive transformation program that fails to ...