Payments get smarter. Agentic AI allows bots to make purchases securely with tokenized payments. This helps shift trust and control dynamics in ecommerce. Search gets rewritten. Brands must ...

As a key sponsor of Gartner’s Data & Analytics Summit 2025, Ververica showcased how their real-time AI capabilities can transform data into useful insights. The Gartner Data & Analytics Summit ...

Disconnected teams dilute marketing ROI. CMOs can unite digital, field and SDRs through IDG to build a high-impact, ...

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

This launch sets the stage for the company's upcoming Innovation Keynote and a transformative leap beyond traditional automation—turning business goals into cross-channel campaigns that deliver ...

Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

AI-led deals continue to scale in size and frequency. NICE closed its largest CXone Mpower deal in Q1—worth over $100 million ...

Economic pressures often expose the weaknesses of fragmented technology systems. Cross-functional approaches with technology ...

Many businesses struggle with disconnected systems and rigid business processes. Avaya Infinity™ Platform is here to cut ...

Leading enterprise firms and SaaS providers now recognize that measuring CX requires a 360° lens and real-time insight. They ...

Movate, a global digital technology services provider, today announced the acquisition of Prescience, a leading firm specializing in AI, data science, and advanced analytics.

The combined firm will serve over 43,000 clients with AI-powered listening tools, analytics and multi-industry CX expertise.