Consumers’ outlook on the economy ended April sharply lower than in March, although a key sentiment measure improved slightly ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

The airline industry score dropped to 74 overall in the latest report. That was down four points from 2024. The airline with the worst score by far was Frontier. Its score of 65 was down 4% from the ...

While Delta had some exciting news for its customers this week, the company also received a bit of news of its own. On April ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services declines, ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.