Only a quarter (26%) of business leaders have sent employees for customer and service excellence training in the past two years, while about a quarter (27%) say they are not planning for any training ...

LEESBURG, Va. — The Automotive Service Excellence Training Managers Council (ATMC) has awarded three companies with its National Excellence in Training Awards. The 2020 winners of the ATMC National ...

com·pas·sion | kÉ™m-ˈpa-shÉ™n — noun — sympathetic consciousness of others’ distress, together with a desire to alleviate it. This definition should also include firefighters, EMS and all first ...

Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a ...

There was a time in the not-too-distant past when the prevailing thinking among IT organizations was that what we deliver is more important than how we deliver it. Today’s most successful CIOs ...

In Botswana, one hotel has taken a decisive and visionary step in this direction. Hotel 430, a proudly Botswana citizen-owned hotel, has launched what is arguably the most ambitious hospitality ...

A service excellence system for ambulatory care pharmacy services is described. An interview was designed to measure the needs, expectations, and priorities of a random sample of ambulatory care ...