Should I suggest they call me only when they can give me 100% of their attention or just continue to be grateful they’re even ...
This article originally appeared on Pride: Online wig maker won't sell to gay customer, calls him a 'sinner' out of 'love' I ...
Create authentic, audience-focused social content that earns trust, builds community, and avoids the pitfalls of bland ...
Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...
Listening intently to his customers at Hallstarz Business Center led Detroiter Mario Hall to train for the Oct. 19 Detroit ...
Since 1998, AllHipHop.com has pioneered delivering Hip-Hop news. Get our daily email for exclusive, breaking news, and weekly ...
The Business & Financial Times on MSN
Talk to me: What our customer service still gets wrong
By Senya Afi GHAMLI A few months ago, a ‘concerned citizen’ clashed with some health workers. While I strongly condemn ...
On Tuesday, Gov. Healey sent the DPU a letter asking them to go line-by-line through the state's gas and electric bills to ...
Active listening training empowers call center agents to boost FCR and CSAT, reduce repeat calls, and deliver empathetic, ...
TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact ...
The Conversation on MSN
Small sample, big impact: How talking to just 5 people can improve startup success
New research shows that entrepreneurs who test their ideas with a small, focused group of potential customers are more likely ...
Central bank chiefs could set the scene for an interest rate cut when they speak this week; National Workers Alliance founder ...
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