Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team ...

Q3 2026 Earnings Call March 4, 2026 7:00 PM ESTCompany ParticipantsEric Schmiedchen - Head of Investor RelationsAlfred Felder ...

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call center operations.

Carr says the FCC will vote on reforms to encourage companies to bring call centers to the US this month, as well as look into a proposal that would “require call takers to be proficient in American ...

The FCC is exploring limits on foreign call centers, new English requirements, and more transparency for support calls.

On this episode of Build Mode, David Park joins Isabelle Johannessen to discuss how he and his team are intentionally iterating, fundraising, and scaling Narada.

Transcription is key to AI, but a call's full meaning can get lost in plain text. Modulate’s approach aims to deliver ...

The Federal Communications Commission said ​on Wednesday it is considering limits on U.S. telecom firms' ‌use of foreign call centers and requiring foreign-based customer service workers to be ...

Immigration attorneys and families report restricted communication with loved ones detained at Diamondback Facility in ...

Yakima County officials are working on a plan to put a permanent Emergency Operations Center, crime lab, consolidated dispatch services and a real-time information center under the same roof.

Service requests around trash — from missed trash pickups to busted Herbies — top the list of 311 calls in 2025.

Attendees logged onto Zoom Thursday morning for an “ICE Out” press conference, where a coalition of elected officials, faith leaders and advocacy organizations denounced the expansion of U.S.