Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Discover proven strategies for managing remote call center agents, including how call center QA provides the performance ...

Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations and targeting, turning their crude schemes into highly efficient global ...

The EU sets standards for 112 emergency call location, but not all calls can be located. In Germany, SIM-less devices are disadvantaged.

In Denmark, paramedics and social workers are responding together to vulnerable residents, aiming to break cycles of crisis and ease the strain on hospitals.

President Trump defended his first year back in office in his 2026 State of the Union address, touting his record on ...

The Gazette offers audio versions of articles using Instaread. Some words may be mispronounced. Some winter weather dangers are obvious: poor visibility when driving in the snow, slippery ice on ...

Microsoft plans to introduce a call reporting feature in Teams by mid-March, allowing users to flag suspicious or unwanted calls as potential scams or phishing attempts. The new "Report a Call" ...

This story was produced by the Berks County bureau ofA, an independent, nonpartisan newsroom. Sign up for Good Day, Berks, a daily dose of essential local stories at ...

Across all energy sectors, including nuclear, there are growing efforts to convert the momentum built through executing technology. How quickly can an area convert technical knowledge into a facility, ...

SAN CARLOS, Calif., Jan. 29, 2026 (GLOBE NEWSWIRE) -- Retell AI, the fastest-growing AI voice agent platform, announced today that it has added several key new features that make it the first solution ...