At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

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A nine-letter social media post was all it took for the Department of Homeland Security to spark a torrent of backlash online ...

ReadingFilmFEST starts Thursday; Game Con Live at Expo Center; Mumford and Sons play Philly; and Pumpkin Palooza set in ...

Dr. Issam "Sam" Makhoul's medical career has taken him from Lattakia, Syria; to Paris; then to Little Rock; by way of Hershey, Pa.

When University administrators partially censored two artists' contributions to an on-campus museum exhibition, the artists ...

While the Crab Cake Benedict might be the headline-grabber, the true magic of Michael’s A.M. lies in its consistency across the entire menu. There’s a confidence in the cooking that comes from knowing ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

The people who nail every call have simply developed a few consistent habits that transform ordinary conversations into ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and ...