On a recent weekday morning, Sean Hogan had a phone conversation with an AI agent, a development sweeping across the world ...

A nine-letter social media post was all it took for the Department of Homeland Security to spark a torrent of backlash online ...

While the Crab Cake Benedict might be the headline-grabber, the true magic of Michael’s A.M. lies in its consistency across the entire menu. There’s a confidence in the cooking that comes from knowing ...

The people who nail every call have simply developed a few consistent habits that transform ordinary conversations into ...

Pitt’s now home to a global research network dedicated to the genre, which has deep Pennsylvania ties, including filmmakers ...

Bing Wu is the cofounder and CEO of Retell AI, an enterprise-grade AI voice platform built for corporate call centers. A former tech PM at TikTok and a serial entrepreneur, Wu is passionate about ...

that silent letters exist in English. and the spelling system just hasn't kept up with it. like through and thought and night ...

Dear Eric: This is in response to “Need Help,” who encountered trouble understanding customer service reps.

How does change management and a strategic pause lead to better outcomes for contact centers? Learn about readiness, results ...

Over 2,460 children and families have received care at the three crisis centers, according to the latest state report.

You know the word 'look' – you can look at a picture, at your phone or at a lovely view. But did you know that there are some English phrases with the word 'look'? Learn some of them here with Phil.

Quad City Animal Welfare Center shares essential Halloween safety tips to protect pets from candy toxins, costume hazards, and holiday stress while encouraging owners to create calm, secure ...