Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...
YOUNGSTOWN — Efforts failed to have Youngstown State University provide utility services to SOBE Thermal Energy Systems LLC’s customers, leaving a court-appointed receiver running the company and the ...
National propane delivery suppliers Ferrellgas and AmeriGas are leaving customers in the cold in Southwest Colorado and across the state this winter. The problem has become so acute that the Colorado ...
An in-depth discussion of common pitfalls hindering customer journey orchestration efforts and how to overcome them. Every business thinks they know their customers. But do they really? Do they know ...
Microsoft's New Commerce Experience (NCE) subscription model offers less flexibility for commercial customers by steering them toward annual commitments, but it's maybe even worse for Microsoft's ...
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