When the employee finally disengages, the customer yells expletives, takes the top off the cup, and throws the hot coffee at ...

The patron to the Zus store was seen throwing a cup of coffee at the barista. Read more at straitstimes.com. Read more at ...

A video of a Burger King franchise owner shutting down a customer who harassed and misgendered an employee is winning praise online.

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

A customer at an outlet of ZUS Coffee, Malaysia’s largest coffee chain, has drawn widespread outrage on social media after a ...

The coffee chain also filed a police report to protect the privacy of the worker who was verbally abused by a patron.

An Illinois driver discovered that a Ford dealership employee was using his car for unauthorized activities, thanks to the ...

With employers looking to replace employees, including HR, with AI, we see more signs of organizations recommitting to ...

The Company Spotlights Its People Heroes Who Achieved Strong Business Outcomes and Significant Employee Experience Gains ...

Staff at a well-known café have been left "fuming" after a customer took the "special request" option to an unacceptable ...

A customer at a Michigan McDonald's who was captured on camera throwing coffee at an employee was later identified by police, ...