Frustrating customer service experiences happen to us all – even Pope Leo.

Could you imagine being known as the woman who hung up on the pope?” Rev. Tom McCarthy said to the audience after telling the ...

The Pope was trying to get the phone number changed for his bank account, which was held by a bank in his hometown of Chicago. Despite answering the security questions correctly, the customer service ...

About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he put in a call ...

State utility regulators have found that more than a quarter of NV Energy's newest customer service hires remain unscheduled ...

A story about Pope Leo XIV reportedly getting hung up on by a bank customer service representative during a routine account ...

Nearly 9 in 10 service and support leaders are having representatives take on new responsibilities and tasks, Gartner found.

Before leading more than a billion Catholics worldwide, Pope Leo XIV was just another customer trying to update his bank ...

New signs posted at Publix stores now state: “Publix kindly asks that only law enforcement openly carry firearms in our ...

New signs at Publix supermarkets suggest that the grocery chain has quietly reversed its previous policy of allowing open ...

IRS Taxpayer Services Chief Ken Corbin said AI will help the agency have a “more efficient, better-trained workforce in ...

Despite answering the security questions for his bank in Chicago, Leo was left unable to change his account details over the ...