The fast-food chain is testing OpenAI-powered headsets that monitor staff interactions with customers.

“Assume anything messaged can be forwarded and be especially cautious of work chats (however informal they appear),” Wesson said. “As countless people have discovered at employment tribunals, any ...

Artificial intelligence is convenient and easy to use, but you should think about what you say to the chatbots.

Pew Research Center is a nonpartisan, nonadvocacy fact tank that informs the public about the issues, attitudes and trends shaping the world.

Customers want to read reviews and businesses need reviews to attract customers. But the constant demand for reviews could be creating a feedback backlash, experts say.