Strengthen your customer relationships by addressing these eight key customer experience failures.

Panera Bread confirms cybersecurity incident exposing customer contact information as class-action lawsuits are filed and ...

Two hardworking members of our 311 Contact Centre team can now call themselves the best of the best. Lakhdeep and Bhavna were ...

CARRUM DOWNS, VIC - February 24, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing has launched a redesigned website aimed ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to ...

Zappix delivers an innovative AI Customer Engagement Platform to City, State and Federal entities that require a solution for handling high-volume citizen interactions,” said Yossi Abraham, President ...

BOSTON, MA, UNITED STATES, February 24, 2026 /EINPresswire.com/ -- Gryphon AI has released a comprehensive resource ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, and enhancing user experiences.

The ShinyHunters extortion gang has claimed responsibility for breaching Dutch telecommunications provider Odido and stealing ...

The Public Utilities Commission accepted NV Energy’s offer of compromise in the rate misclassification case, releasing $63 ...

Lloyds informed the customer: "That message means we've temporarily stopped the payment for security reasons. If you have ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...