As a consumer body lashed major funds for underinvesting in customer service, the superannuation funds say they are fighting ...

Serco-run operation regularly fails because staff are not properly trained and pushed to meet call volume targets, a senior NDIA employee says ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

SpaceX seems to be bulking up a little-known customer support phone line for Starlink, expanding it to “24/7” operations. The satellite internet system long handled customer support issues through ...

Beyond mistakes or nonsense, deliberately bad information being injected into AI search summaries is leading people down ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Capita is to “fast-track” any technology, including artificial intelligence that can help it clear a backlog in civil service pension work ...

More than 40% of Americans are paying for subscriptions they have forgotten about, according to data from C+R Research. These forgotten plans cost an average of $17 a month or more than $200 per month ...

While porting a phone number does require you to follow a few specific steps, the process is generally straightforward. Before you start the switch, it helps to know what information you’ll need and ...