Call center costs vary and many systems are available. Finding the right one for your business can be challenging. Here’s what you should consider.

Toronto is one of North America’s fastest-growing business hubs. From financial services and legal firms to tech startups and healthcare providers ...

A third leader of Kingdom of God Global Church has been indicted in an alleged conspiracy to force numerous victims to work ...

AurionX, Inc. today announced the launch of AurionX, an AI-managed call center delivered as a managed service. Powered by always-on AI voice agents and overseen by veteran call-center operators, ...

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...

When the 58-year-old fraud victim told investigators in Maryland the details of how she had been duped out of $1.7 million, they knew she was hardly alone. A year-long, expanding investigation — the ...

ABP Technology transitions from 3CX to Yeastar as its primary PBX, strengthening long-term stability, scalability, and ...

T-Mobile is preparing to offer network-based real-time translation services in more than 50 languages. The new service, currently in beta testing, could ultimately be available to all T-Mobile ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...