Overall customer satisfaction with North American airlines rose in the past year, according to the latest JD Power study.

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Customer satisfaction with North American air carriers has increased in each of the three segments surveyed by JD Power's ...

Southwest Airlines Co. has been named #1 in Customer Satisfaction among Economy Passengers in the JD Power 2026 North America ...

JD Power found satisfaction grew eight points overall, with each segment seeing improvement.

JetBlue, Delta Air Lines and Alaska Airlines were favorites in the premium cabin categories, while Southwest Airlines, Delta ...

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