Paul Brown explains how F&I professionals can handle objections, turn “no” into sales, and improve dealership profits and customer trust.

ZOLOZ, the flagship AI product of Ant Digital Technologies, today announced the launch of its operations hub in Malaysia, which will upgrade its local service offerings, accelerate response times, and ...

Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.

EasyCare's Corey Smith outlines how training, coaching and communication can boost service retention and fixed ops profits in ...

The incident centers on a server at Denny's, who employed what some are calling a clever - and risky - tactic to boost their gratuity.

Quality Management Systems boost consistency, compliance, and customer trust. USIQ reviews core QMS principles, ...

Ossisto launches an AI-powered e‑commerce virtual assistant platform that unifies store ops, customer service, and ...

Kroger has hired former Walmart executive Greg Foran as its new CEO after an 11-month search. Foran is expected to focus on store operations, potentially cutting prices and improving customer service.

Abstract: This article first introduces the shortcomings of passive ACDC rectifier circuits composed of diode bridge stacks and large output capacitors, proposes and carries out research on active ...

Target is taking a major step with its employees as it announced a cut of corporate jobs and more attention to frontline store staff. An internal memo indicates that the retailer is cutting 500 jobs ...

Winnie Liao restructured customer services to reduce wait times as the chief operating officer for the Michigan Secretary of State. Liao is expected to streamline systems for Detroit residents and ...