MIDWAY, Utah--(BUSINESS WIRE)--Wendia North America Customer-Partner Conference — Wendia (www.wendia.com), one of the world’s leading providers of best-in-class ITIL Service Management Solutions, has ...

Automation software maker iConclude this week made available an upgraded version of its flagship product that the company says can automate tasks across larger networks and align automated processes ...

Orange Business Services now offers to its multinational customers consulting and support services based on the ITIL (IT Infrastructure Library) best practice framework, enabling enhanced service ...

INCLINE VILLAGE, Nev., Jan. 21, 2022 (GLOBE NEWSWIRE) -- MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet's latest research on ...

OREM, Utah--(BUSINESS WIRE)--Wendia, a global provider of IT Service Management, today announced the launch of POB (Point of Business) G6, the culmination of 20 years of experience and six generations ...

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

• Survey reveals over half of small and midsized Australian and New Zealand organisations do not consider ITIL a factor during purchase of a service desk solution and while adopted as a guideline, is ...

It seemed a reasonable approach at the time. Whenever a server went down, the IT operations people at The Procter & Gamble Co. tried to figure out why. They did root-cause analysis in order to ...