PROVO, Utah & SEATTLE--(BUSINESS WIRE)--More than 60% of customer experience leaders expect that AI will give them a competitive advantage, indicating that AI is poised to make a significant impact on ...

Discover five executive strategies—customer-centric, vision, data, talent, and operational excellence that define today’s industry leaders.

As a nationwide leader in fleet maintenance, Amerit Fleet Solutions is trusted by top fleets and recognized for its extensive expertise. With over 2,000 technicians at 1,400+ locations, Amerit ...

NEWARK, New Jersey (WABC) -- New Jersey Transit on Wednesday launched a new comprehensive communications initiative aimed at improving the customer experience. The effort, entitled "Engage. Inform.

The Aspen City Council met on Monday to discuss ways to enhance city services and processes amid the overall goal of improving relationships with customers. One of the council’s six goals for the next ...

In the dynamic digital labyrinth of online retail, customer experience isn’t just a buzzword, and it’s the beating heart of a successful enterprise. Here’s a stat that’s sure to make you sit up and ...

The Fast 50 panel executives represented different sectors – global IT, local construction and digital finance – yet common ...

When we talk about customer experience (CX), the spotlight often falls on front-end interactions: the smiling voice on the phone, the helpful chatbot, the timely follow-up email. But what many don’t ...

MARKHAM, Ontario--(BUSINESS WIRE)--The electric vehicle (EV) industry is at a crossroads as government incentives fade and consumer priorities shift. Automaker VinFast is proactively adapting to a new ...

At Health Care Logistics (HCL), thinking differently is more than a mindset — it’s the foundation for the company’s success. Since its beginning, HCL has embraced innovation, adaptability and an ...

Triton Partners brought greater customer focus to drive product manufacturer Renk Group before its IPO last month, investment advisory professional Johannes Meier told PE Hub Europe. New management, a ...

On Christmas Day of 2022, Aaron Lutz received word from one of his regular customers that the family had lost water service at their house due to freezing weather. Lutz didn’t hesitate to act, ...