Just Ask The Locals. Paris, the capital of the world's most visited country, is to close its physical tourist office. Parisjetaime now only had Spot 24. Corinne Menegaud presented her plan to overhaul ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...

Onepilot acquires Eodom, the French homeshoring specialist, and joins the French Top 15 in customer service BPO. Didier Ferrier remains a partner in the venture.

Patrick Jauneaud participated in the recording of Pink Floyd's The Wall at the Super Bear Studio in the south of France. The album was completed at Miraval.

Accor a choisi Intelcia et Foundever comme nouveaux partenaires BPO. Callbots, IA, expérience client, les aveux de Saqr Fassi Fehri.

Joseph Dureau, an engineer with degrees from Centrale and the LSE, has been CTO* of some famous companies. He is now a kitchen assistant and a graduate of La Source. Here's his life story and an ...

Cash Investigation into the call centres of La Banque Postale, where AI is used to rate telephone advisers. True/False.

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Teleperformance knew how to slash prices, spot talented young people and steer its margins. Xavier Blanchot, a former technical executive at Teleperformance, headed up customer services at Wanadoo.

Pathé Marconi recording studios, a famous one. The Beatles, the Rolling Stones, Téléphone, Gérard Manset, David Gilmour used to play and record there.

Pour la première fois au monde, Burger King lance en France des « baby burgers » à partager. Une stratégie bien rodée : faire consommer plus, sous couvert de convivialité.

Teleperformance, Concentrix and Freshworks in custody. Call centres and telesales teams can become more efficient thanks to AI and adapted CRM. On 8 October, an afterwork on the subject at Google, ...