‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

When T-Mobile first launched its AI chatbot, it disabled screenshots to avoid users posting negative critiques on Reddit.
SDxCentral

T-Mobile Customer Service Reps Use AWS to Predict Why You’re Calling

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...
Android Authority

T-Mobile thinks more AI is just what its customer service needs

T-Mobile has partnered with OpenAI to develop IntentCX, an AI platform for automating and enhancing customer service. IntentCX will leverage AI to provide personalized, proactive, and real-time ...
Neowin

T-Mobile announces multi-year agreement with OpenAI to improve customer experience

T-Mobile and OpenAI are partnering to develop IntentCX, an AI-powered customer experience platform that aims to revolutionize customer service by providing personalized and proactive support. T-Mobile ...