"These strategic appointments reflect our unwavering commitment to becoming a leading vertical SaaS provider," said Joel Sitak, president and CEO of Foley. "By strengthening our leadership team, we ...

SEATTLE--(BUSINESS WIRE)--Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive operational excellence and revenue acceleration, today announced that Marchex ...

In this special guest feature, Craig Soules, Founder & CEO of Natero, discusses how customer analytics helps customer success teams identify improvements to their product, process, and marketing and ...

Finding customer success talent is not about filling a role, but about strategically building a team that will be the foundation of your customer strategy. Since its inception in the 1990s, customer ...

In my experience leading both buying and selling SaaS at our organization, I’ve seen firsthand how the industry rapidly expanded during periods of low interest rates and high demand for digital ...

Ask any enterprise software vendor about "customer success" - they'll give you some good talking points. Monitoring software adoption and managing churn is the starting point, but let's face it: ...

The Software as a Service (SaaS) model has transformed how companies operate, providing scalable solutions that cater to a diverse range of business needs. However, establishing a successful SaaS ...

Pearl, the global leader in dental AI solutions, today announced the appointment of Eugene Katz as Senior Vice President of ...

Reverse-engineer success. Reverse-engineering customer success by analyzing what already works allows for clearer, more impactful goals and strategies. Focus on metrics. Shift focus to actionable, ...

Across service companies worldwide, functions like Sales, Professional Services, and Technical Support are converging on a common goal: Customer Success (CS). Increasingly, CS is recognized not only ...

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

Today’s business environment is tough — as such, customer success has become a crucial aspect of generating revenue. It’s no longer enough to simply acquire new customers; retaining and expanding ...