As long as the firm approves a particular modality for business purposes and establishes the necessary infrastructure to capture, archive and monitor the approved modality, it will be considered ...

With regulators expected to continue cracking down on off-channel communication in 2024, experts at law firm Eversheds Sutherland and compliance firm Smarsh are encouraging financial professionals to ...

Leaders and employees know they need to keep communications over approved, auditable channels. But an out-of-office message directing a client to a personal mobile number is off-channel. A WhatsApp ...