CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as ...

Assuring optimal performance is one of the most frequently occurring tasks for DB2 DBAs. Being able to assess the effectiveness and performance of your database systems and applications is one of the ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

Establishing agreed upon services levels for database applications is of the utmost importance for assuring that performance meets required criteria. Without pre-determined, negotiated service level ...

IndiGo airlines recently entered the record books with the single-largest aircraft order in global aviation history. For the plucky airline, it’s more than just a grand statement: t’s testament to its ...

COMPANY NEWS: In a significant milestone to help organisations get ahead of today’s cyber threats, Fastly, a leader in global edge cloud platforms, today enhanced its Managed Security Service with ...

From treating service-level agreements as a one-time exercise to failing to establish escape clauses, IT leaders should avoid these pitfalls when partnering with IT service and cloud partners to drive ...