Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for uncovering ...

The future of AI user testing will be transformative for web development, and getting in on the act early could pay dividends ...

SurveyMonkey, the world’s most popular platform for surveys and forms, today announced its latest SurveyMonkey AI innovations ...

BrandMentions, a bootstrapped social listening platform, today announced the industry's first democratized entity-level sentiment analysis, bringing enterprise-grade brand intelligence capabilities to ...

Interact with survey and form results in simple, conversational language using Analyze with AI, a new chat-based analysis feature that provides instant insights, sophisticated data segmentation, and ...