Salesforce is launching Service Cloud Einstein this morning, or rather, it is launching some parts of Service Cloud in which Einstein has been added. Einstein, of course, is Salesforce's version of ...

Salesforce rolled out the second generation of its Service Cloud this morning. Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements ...

Monet Software has released a workforce management (WFM) solution for Salesforce.com that integrates with Salesforce Service Cloud or Sales Cloud case management systems. With this omnichannel WFM ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

As you'd expect from its name, Salesforce is best known for its salesforce automation software. But its customer service offering has now become a much bigger growth engine for the company. So much so ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...

Salesforce.com today launched Nonprofit Cloud Case Management and Volunteer Management and added Program Management to its Nonprofit Success Pack (NPSP). By combining programs, staff, volunteers, and ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...

Amadeus is deepening its collaboration with Salesforce to introduce a cutting-edge hotel service center solution designed to enhance efficiency and elevate customer service in the hospitality sector.