As the CRM market warms to on-demand software, providers have begun pushing to make software-as-a-service (SaaS) more palatable for the contact center. Recently, LiveOps, a California-based virtual ...
André Christ is CEO of LeanIX, the SaaS platform to plan and manage the Continuous Transformation journey of Corporate IT and Product IT. In my last article, I pointed out that, as companies rely ...
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