When a store has a bad policy, the front-line employees are often forced to bear the brunt of customers’ wrath. So when a customer returned a mirror and was politely asked about the store card, she ...

If you worked at a store where a customer spoke in a language you understood but they didn’t know you understood that language, would you tell them you understood them, or would you listen to their ...

An immigrant restaurant owner in New York City was mocked for her foreign accent by a cruel customer who told her to “speak good English” in a viral video. The owner of Mamali NYC, Mariam, who is from ...