When it comes to getting their vehicle repaired, Consumer Reports members prefer independent shops — and in some instances, chains — over dealerships. Independent repair facilities stood out for their ...

With vehicle ownership cycles lengthening and the cost of living putting pressure on household budgets, how and where consumers choose to service their cars is shifting.

When it’s time to take the car in for repairs, you typically have three options to choose from: dealerships, independent repair shops, and chains. According to the results of our latest car repair ...

When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...