in a surprising turn of events, Microsoft's Chief Commercial Officer (CCO) Judson Althoff recently announced that the company saved approximately $500 million by using AI across its call centers (via ...

A Microsoft executive has made a bold — if dubious — claim: that the company has already saved hundreds of millions of dollars as it automates thousands of jobs formerly held by humans. As Bloomberg ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

Microsoft has revealed that it saved more than $500 million in its customer service division last year by deploying AI-powered agents across its service centers. The announcement underscores how the ...