Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers. Interactive Voice Response (IVR) systems are like digital receptionists—they help ...

If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut costs, and boost efficiency for your business. Hosted IVR is a cloud-based solution ...

Nortel this week announced an interactive voice response (IVR) server that could help midsize firms deploy customer service features found in the largest call centers. The Media Processing Server (MPS ...

Last month, I answered a question from a reader who wanted to know the ins and outs of deploying a new voice portal application using speech recognition technology. One of his questions was whether to ...

IVR is an automated voice system and allows providers to create complex menus that callers can navigate using their telephone keypad or spoken commands. IVR is mainly used for billing or customer ...