IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...

ITSM is more than service management; it’s a framework for supporting business needs. As new technology moves in and digital transformation takes hold, ITSM strategies must grow and adapt. IT service ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the last two decades, ITIL has become the de-facto industry standard for managing IT ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Jira first launched in 2002 as a simple bug-tracking and project management tool for teams, but over the years, it has evolved into a powerful IT service management (ITSM) platform. Now, Atlassian is ...

TeamDynamix Outlook: Key Trends for ITSM in 2025 – The Rise of No-Code Automation and AI is Driving Agility and Easing IT Teams’ Burden Amid Increasing Demands COLUMBUS, Ohio--(BUSINESS WIRE)--IT ...

AUSTIN, Texas--(BUSINESS WIRE)--ManageEngine, a division of Zoho Corp. and a leading provider of enterprise IT management solutions, today announced that ServiceDesk Plus, its flagship AI-driven ...