What might someone do to say sorry if they were from India? Would they: a) offer a gift b) pull their earlobes c) bow down ...
How do you pronounce Kissimmee, the city near Walt Disney World? Kiss-SIM-ee? KISS-uh-mee? What about Lutz? Havana? Matlacha? Dunedin? And if you think the locals pronounce Havana, Florida, the same ...
Again and again, research has found that the key to a happy and successful life is to create deep relationships. This requires good communication skills. Unfortunately, many of us aren't good at it.