Starwood Hotels & Resorts Worldwide Inc has begun the process of implementing an innovative smartphone-based system that will allow customers to check-in and access their hotel room via an easy-to-use ...

Already available at a smattering of brands and individual hotels, mobile hotel check-in is poised for rapid expansion this year across the industry. While check-in kiosks and other methods of ...

Does Accor's new streamlined check-in process in practice as advertised? We're not sure, but it potentially is a great way to personalise service and make a lasting impression with the guest. Accor, ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

In yet another development in the hotel industry that could threaten to render front desks obsolete, Marriott Hotels has launched a virtual mobile check-in service that aims to shave guests precious ...