IT Business Edge

HP, Citrix Move the Service Desk to the Cloud

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...
Cloud Computing

Moving the help desk to the cloud: Companies reticent to adopt SaaS models

More than two thirds of respondents in a survey from Software Advice currently use on-premise help desk systems despite the prevalence of cloud-based systems in the market. 68% of the more than 200 IT ...
Business Wire

SkyKick Announces Major Upgrades to Cloud Manager, Strengthening Automation Tools for IT Help Desk, Security and Cloud Administration

SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...
ZDNet

Outdated IT help desks are holding businesses back - but there is a solution

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...
Nextgov

DISA wants cloud platform to modernize its global service desk

Get the latest federal technology news delivered to your inbox. The Defense Information Systems Agency wants ideas from industry on how it can modernize the platform it uses to field information ...