All great customer-centric companies have what I call a default of yes, an ethos of, “The answer is yes; now what is your question?” As a customer service consultant customer service trainer, helping ...

TABLE's Cristian Petschen discusses the power of digital customer service, what great customer service means and more in this DX Leaders profile. Cristian Petschen believes in the power of the digital ...

Ideally, customer service should inspire us. We feel so much better when we receive good, professional, and caring service. Why shouldn't your customers feel those same emotions? Think about the last ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Customer service is one of the most significant areas of focus among businesses of all kinds. With the rise of technology and the internet as a whole, companies now have access to an abundance of ...

Securing customers is only one challenging part of being a small business owner. The other part is keeping them–all with the help of a solid customer service strategy. It’s clear that solid customer ...

I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

When training employees, remember that good customer service is not just about resolving problems. It's ensuring that every interaction with customers gives the message that you are ready, willing, ...

If you’re Gen X, then you were probably raised by the television in some type of way. A lot of the TV shows back then had a lot of good messages. Well, so did some of the commercials. One of my ...