This week we bring you news on an updated contact center AI solution, a line of audio devices for meeting rooms, an integrated compliance recording solution, and automated machine learning for speech ...

TTEC Holdings, Inc., a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for the Google Contact ...

With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution. Google has expanded its Contact Center AI solution with the Google Cloud Contact ...

Google Cloud Contact Center AI, supported by Bell's expert Professional and Managed Services teams, brings more intelligence and automation to help Bell, and the businesses they serve, digitally ...

Led by Google’s announcement that it has integrated Contact Center AI (CCAI) with Salesforce Service Cloud for agent assistance, as detailed in this No Jitter post, the pace of Google-related contact ...

(RTTNews) - Communication company Bell Canada (BCE, BCE.TO) announced Tuesday the availability of Google Cloud Contact Center AI (CCAI) from Bell for Canadian businesses, the first fully AI solution ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Avaya has extended the capabilities of its contact center platforms to ...

Optus is using a Google Cloud-based contact centre system to underpin a large-scale customer service transformation announced at the end of last year. The telco will today unveil a three-year ...