Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

A massive data breach has exposed over 10 million conversations from an AI-powered call center platform in the Middle East. According to cybersecurity firm Resecurity, the breach involved unauthorized ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...