If your instant message requires immediate attention, fine. But many don’t – they’re simply inconsiderate, so just email ...

Despite the work full-service firms have put into Web-based client services, there's one function that's still missing -- the ability to chat in real time via text-based message screens. The term for ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.