Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...

Early in his 15-year tenure as DBS chief executive, Piyush Gupta put customer experience at the heart of his transformation of the bank, empowering even junior staff to take decisions to improve that ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. Powered by generative artificial intelligence (Gen AI), DBS Joy[1] ...